Privacy Policy

Effective Date: September 2026

Doctoray Digitals and Enterprises respects the privacy of its customers and website users. This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when customers interact with our website, place orders, communicate with us, or use our virtual entertainment-coin services.

1. Information We May Collect

Depending on how you interact with our services, we may collect information such as:

• Your name;

• Telephone number;

• Email address;

• Country or location information voluntarily provided by you;

• Username, user ID, or account identification associated with the supported entertainment platform for which you are purchasing virtual coins;

• Order details, including the entertainment platform, quantity of coins requested, amount payable, and transaction reference;

• Payment confirmation or payment-related information;

• Voucher information where a supported voucher payment method is used;

• Communications exchanged with us through WhatsApp, Telegram, our website, email, or other approved customer-service channels; and

• Technical information generated when you visit or interact with our website, where applicable.

We aim to collect only information reasonably necessary to process customer orders, provide support, maintain appropriate transaction records, prevent misuse, and comply with applicable legal or regulatory requirements.

2. How We Use Your Information

Personal information collected by Doctoray Digitals and Enterprises may be used to:

• Process and fulfil orders for virtual entertainment coins;

• Confirm and reconcile customer payments;

• Deliver purchased virtual coins to the appropriate supported entertainment-platform account;

• Communicate with customers regarding their orders;

• Provide customer support and resolve transaction-related enquiries;

• Maintain transaction and fulfilment records;

• Detect suspicious, fraudulent, or unauthorised transactions;

• Improve our website and customer-service processes;

• Respond to legitimate requests from payment processors, financial institutions, regulators, or other authorised parties where required; and

• Comply with applicable legal and regulatory obligations.

We do not sell customers’ personal information to third parties.

3. Payment Information

Payments for virtual entertainment-coin orders may be processed through third-party payment providers and supported payment channels.

Doctoray Digitals and Enterprises does not necessarily receive or store all financial information submitted directly to a third-party payment processor. Such information may be processed independently by the relevant payment provider in accordance with its own privacy and security policies.

Where customers use an approved voucher as a payment method, information necessary to confirm or process that payment may be handled solely for the purpose of completing the related entertainment-coin order.

4. Customer Communications

Customers may communicate with us through channels including WhatsApp, Telegram, email, our website, or other authorised communication platforms.

We may retain relevant communications where reasonably necessary to verify an order, resolve a dispute, respond to a complaint, maintain transaction records, or satisfy compliance requirements.

5. Sharing of Personal Information

We may share limited personal information with trusted service providers where necessary to operate our business.

This may include:

• Payment processors;

• Banking or payment-service partners;

• Technology and website-service providers;

• Supported entertainment-platform service channels where necessary for order fulfilment;

• Professional advisers; and

• Regulators or authorised government agencies where disclosure is legally required.

We only intend to share information that is reasonably necessary for the relevant purpose.

6. Data Retention

We retain personal and transaction information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, accounting, dispute resolution, fraud prevention, compliance, and legal obligations.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

7. Data Security

Doctoray Digitals and Enterprises takes reasonable administrative, organisational, and technical measures to protect customer information from unauthorised access, alteration, disclosure, misuse, loss, or destruction.

However, no online system or method of electronic transmission can be guaranteed to be completely secure. Customers are therefore encouraged to protect their own account credentials and avoid sharing sensitive information through unauthorised channels.

8. Your Privacy Rights

Subject to applicable law, customers may have rights relating to their personal information, including the right to:

• Request information about how their personal data is being processed;

• Request access to personal information held about them;

• Request correction of inaccurate information;

• Object to certain forms of processing;

• Request deletion or restriction of certain personal information where legally applicable;

• Request portability of eligible personal data;

• Withdraw consent where processing is based on consent; and

• Submit a complaint to the appropriate data-protection authority.

These rights are recognised under Nigeria’s data-protection framework and may be subject to applicable legal limitations.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies required for website functionality, security, user preferences, and performance monitoring.

Where applicable, users may be provided with options to manage non-essential cookies through their browser or website cookie controls.

10. Third-Party Platforms

Our services relate to virtual entertainment coins used on third-party entertainment and live-streaming platforms.

Doctoray Digitals and Enterprises does not own or control those third-party platforms. Customers should review the privacy policies and terms of the respective platforms they use.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business processes, or applicable requirements.

The most recent version published on our website will govern our handling of personal information from its effective date.

12. Contact Us

For privacy-related questions, requests, or concerns, customers may contact Doctoray Digitals and Enterprises through the official contact details published on our website.

Doctoray Digitals and Enterprises
Digital Entertainment Services
Nigeria